Frequently Asked Questions
Everything you need to know about our handcrafted luxury collections.
What materials are used in HYOU Fine Jewelry?
We exclusively use ethically sourced 14k and 18k solid gold, GIA-certified diamonds, and premium gemstones. Our pieces are designed for longevity and will not tarnish or turn skin green.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days. Shipping typically takes 3-5 business days via insured courier. Custom or made-to-order pieces may require 4-6 weeks for production.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are non-refundable.
Do you offer a warranty on your jewelry?
Yes, every HYOU piece comes with a lifetime warranty against manufacturing defects. This includes services like professional cleaning, stone tightening, and prong inspections.
How can I find my correct ring size?
We offer a complimentary Ring Sizer tool that can be mailed to your home. Alternatively, you can refer to our online Size Guide which includes a printable measurement chart.
Can I request a custom design?
Absolutely. Our master jewelers specialize in bespoke creations. You can schedule a virtual consultation through our 'Custom Designs' page to begin the process of bringing your vision to life.