Returns & Exchanges
At HYOU Fine Jewelry, we want you to treasure your purchase forever; however, if you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all non-custom pieces. Items must be returned in their original, unworn condition with all security tags and luxury packaging intact.
Initiate Your Request
Visit our online returns portal or contact our concierge team with your order number to receive a Return Merchandise Authorization (RMA) and a secure shipping label.
Secure Your Jewelry
Place the item in its original HYOU display box and pack it securely inside a shipping carton with all original certificates and documentation to ensure full insurance coverage.
Ship with Confidence
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for your records.
Inspection and Refund
Once our master jewelers verify the condition of the piece, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing